Returns & Exchanges

We want you to love your beauty routine, which is why we offer a 30-day window for returns or exchanges on all products that don't quite fit your vibe. If you aren't 100% satisfied with your Alleyoop purchase, we'll make it right with a full refund or store credit.

Return Process

• 1.
  Start Your Request

  Visit our online returns portal and enter your order number and zip code to locate your purchase.

• 2.
  Choose Your Preference

  Select whether you would like to exchange your item for a different shade or receive a refund to your original payment method.

• 3.
  Print & Pack

  Download your prepaid shipping label and securely pack your items in their original packaging to ensure they arrive safely.

• 4.
  Send It Back

  Drop your package off at any authorized carrier location; once received, we will process your refund or exchange within 5-7 business days.